Frequently Asked Questions

A refurbished product refers to items purchased from the surplus equipment of institutions, which are subjected to specific tests by our team of specialists, maintained as needed, specially packaged, and offered for sale at affordable costs, along with a specific warranty system.

Unlike second-hand products, refurbished products are sold with a warranty, in their original condition, and properly maintained. In the case of second-hand products, no attention is paid to the condition and cleanliness of the product, and the warranty procedure does not apply to them.

For IT budget investments to function long-term and without interruptions, it is necessary to constantly maintain new and updated products in server rooms. However, due to today’s global economic crises, many companies cannot make these investments, which prevents them from gaining a significant advantage over their competitors. We can say that investing in refurbished products will play a relieving role in terms of budget for companies.

These products, being main components of the system, require special attention. Care must be taken to ensure that prices are set according to market value in the buying/selling process, aspects such as evaluation, transportation, warranty, etc., should be considered, and the history of the company involved in the transaction should be thoroughly investigated.

Additionally, network products, servers, or server components that you cannot find can be supplied for you in a short time, approximately 10 business days. You can contact our sales team to submit your requests.

With our 23 years of experience, we provide the supply of the entire range of Server and Network products, regardless of the brand.

Refurbished servers and network products are sent to the client after passing the testing phase, and the warranty period is 1 year. Products such as batteries, power supplies, and backup devices come with a 3-month warranty. In case of a defect, direct replacement or a refund is offered.

If the products are in stock, delivery is made on the same day via courier or transport. For ordered products, delivery is completed within 10 business days.

Products that go through the testing phase by our team of experts are placed in antistatic bags to protect them from external factors. The products packaged in antistatic bags are then wrapped for delivery to the client, labeled with barcodes, and monitored during the warranty period for any potential future defects.

They offer both a warranty and significant savings of 40% to 70% compared to the list price.

In today’s technology, for IT budget investments to be sustainable in the long term, integrating new and updated products into the system is necessary. However, not all organizations can always meet this demand. Many companies face difficulties in making these investments, thereby falling behind their competitors.

Refurbished servers are more cost-effective compared to new devices. Sold with a warranty and in their original condition, they offer the possibility of long-term use. By choosing a refurbished server instead of a new device, one can make a purchase at a more advantageous cost.

With our extensive national procurement network, we can supply network products, servers, or server components that you cannot find for urgent needs within 10 business days and at affordable costs. We take pride in having supported our clients in numerous projects.

For our registered customers who wish to shop on our website, after entering credit card information, the order amount is transferred to our accounts once the bank approves the transaction. In the case of bank transfer payments, the order can only be shipped after confirmation from the accounting department. Our company does not initiate the shipping and delivery process for orders whose payment is not approved and/or not visible in our accounts and cannot be held responsible in this regard.

Your orders are handed over to the courier on the same day after bank approval. Depending on the distance to the delivery address, the courier company will deliver the order within 1-3 days. Orders placed after 1:00 PM will be processed for delivery the next day.

All selected products will be delivered to you with a warranty through the courier companies we work with. It is important to check whether the product has been damaged during delivery. Upon receiving the order, you should inspect the package for any tears, bends, signs of moisture, or other issues. Additionally, we recommend ensuring that the products in the package match those listed on the invoice.

The tracking number for the package can be obtained online from the website or by contacting the customer relations representative. Delays caused by the courier company will be their responsibility.

Products purchased by order are delivered to the address using a transport vehicle by a company representative on the same day, provided the product is in stock and located in the same city.

The warranty period for products starts from the invoice date. Details regarding warranty conditions are available in the “Warranty and Return Conditions” section. General warranty periods are listed below. Please carefully review the warranty periods of the products, reasons for exclusion from warranty, and return conditions before completing the RMA form.

Product Warranty Periods:

• Server Products – Refurbished: 1-year warranty
• Network Products – Refurbished: 1-year warranty
• Batteries, Power Supply, Backup – Refurbished: 3-month warranty
• Promotional Products – Refurbished: Warranty specific to the promotion (15 days, 1 month, 2 months, etc.)
• Fiber Products: 2-year warranty
• SSD-Memory Products: 2-year warranty or exceeding the maximum TBW (Total Bytes Written) value
• Accessory Products: 6-month warranty

Product returns are made within 14 days, adhering to the return conditions. After 14 days, the return process is no longer possible. Specially ordered products or those from international orders cannot be canceled or returned.

In the following situations, the product will be considered out of warranty:

Expiration of the warranty period; Improper packaging; Cracks or breaks in the product; Tampering with or missing screws on the product; Removal of the label from the product; Impacts, scratches, or deformations of the product; Malfunctions occurring during unsafe transport; Modifications or tampering with electronic components; Burned or smoke-damaged chips; Damage to any part of the product; Incorrect connection, breakage, or damage to intermediate cables; Alteration or inability to read the serial number; Painting or staining of the product; Application of labels that cannot be removed or traces of removed labels; Damage caused by natural disasters; Exposure to extreme temperatures, humidity, or excessive dust; Issues caused by viruses; Malfunctions due to electrical networks; Modification or deletion of software installed on devices by unauthorized persons; Incorrect installation of BIOS or firmware; Liquid infiltration into the product; Tampering with the product by unauthorized persons.

If you encounter issues with products purchased from cumparamsecondhand.com, you need to complete the RMA form online. After completing the form, our authorized technical staff will contact you as soon as possible to provide information. Once the technical staff checks the product and confirms the warranty, you will be able to send the product. Products sent without RMA approval will not be accepted.

Product delivery is the buyer’s responsibility, and cash-on-delivery parcels are not accepted. Please track the shipment of the parcel through the courier company. Responsibility for shipment, losses during transportation, product damage, etc., lies with the buyer. If the product suffers damage during transportation, you must request the courier company to prepare a “Parcel Condition Report.” The product delivery address: Voluntari Str, Bulevardul Voluntari Nr:85 Ilfov, City – Romania

For products sent for RMA purposes, proper packaging is very important, as improper packaging can lead to product damage and loss of warranty. If the product’s defect is caused by customer use or if the product has been used, returning or exchanging it will not be possible.